Phone & AI receptionist

What you are turning on. The AI Receptionist (the "Receptionist"), formerly called the AI Auto Attendant and called the "Attendant" in earlier versions of these terms, answers a call in one of two ways: when you hand that individual call to it by swiping it, or when you do not answer (including when your line is busy) and your phone forwards the missed call to us. It does not monitor your line, and it never answers a call that you pick up yourself. Forwarding only the calls you do not answer is permitted — it is the second of the two ways above. Beauty'd does not accept blanket forwarding: sending every call to the Receptionist, including calls you would have answered. Setting your line up that way is a breach of these terms and may result in the feature being disabled on your account.

Authority you are granting. For each call the Receptionist answers, you appoint Beauty'd as your limited agent for that call only: to speak with the caller, and to receive and record an appointment request on your calendar. You give that authority in one of two ways — by swiping an individual call to it, or by setting up your phone to forward calls you do not answer. The authority for each call ends when that call ends. The Receptionist receives and records requests; it does not accept a booking on your behalf. An appointment becomes your commitment when you confirm it. You are under an obligation to answer each request promptly, by confirming or declining it.

What the caller is told. The Receptionist tells the caller that their appointment has been REQUESTED and that they will receive a text once you confirm it. It does not tell a caller they are booked. Any message sent to the caller before you confirm describes the appointment as requested or awaiting confirmation.

Turning it off. You can stop at any time, and there are two things to stop. To stop swiped calls, stop swiping. To stop missed calls reaching the Receptionist, turn off call forwarding on your phone — our settings cannot change your phone's forwarding for you, so switching the feature off here alone will not stop missed calls being forwarded to us. While the Receptionist is switched off here, or until you accept a new version of these terms, a missed call your phone still forwards to us is answered with the same disclosures, but nothing is placed on your calendar: the caller is offered a text with your booking link, the call may be recorded, and you are sent a text with what the caller wanted and a link to the recording. To stop that as well, turn off call forwarding on your phone. To switch the feature off here, turn off Booking on the call in your settings. Beauty'd will show you how to turn forwarding off during the same walkthrough that turns forwarding on. Turning it off applies going forward and does not undo requests already recorded, and appointments you have confirmed remain your commitments.

Your customers. The callers the Receptionist speaks with are your customers, not Beauty'd’s. You represent that you have the authority, as the operator of your business, to have your incoming calls answered by an automated system, and that you have obtained any consent your own customer relationships or local law require beyond the automated disclosure the Receptionist gives on each call. The Receptionist identifies itself as an automated assistant at the beginning of every call; that disclosure is a feature you may not disable, alter, or instruct the Receptionist to withhold.

Customer information spoken aloud. Where the Receptionist recognizes the calling number, it may state the customer’s name and their upcoming appointment to the person on that call. Where a number cannot be matched to one customer with confidence, the Receptionist identifies no one and reads out no appointment details. You acknowledge that a phone number is not proof of identity, that the person answering a recognized number may not be your customer, and that you accept this disclosure of your own customer information as a condition of using the feature.

Outbound messages. The Receptionist may send a caller a text message containing a secure link to view, change, or cancel that caller’s own appointment. These are transactional messages sent to a number the caller provided during the call for that purpose. You may not use the Receptionist, or any link it sends, to deliver marketing or promotional content.

Call recording. Calls handled by the Receptionist may be recorded by the telephony provider that carries them. The Receptionist states at the beginning of every call that the call may be recorded, together with its disclosure that it is an automated assistant. Neither disclosure may be disabled or altered.

Accuracy and no warranty. The Receptionist is automated and will make mistakes, including mishearing information, recording the wrong service or time, creating duplicate or conflicting bookings, and failing to answer or complete a call. Beauty'd provides the Receptionist as-is, does not warrant that it will answer every call or book every appointment correctly, and disclaims liability for lost bookings, missed calls, scheduling conflicts, and lost revenue arising from its operation. Reviewing your calendar remains your responsibility.

Responsibility for its mistakes. The AI Receptionist will make mistakes. You agree to defend, indemnify and hold Beauty'd harmless from any claim arising from a call it answers for you or a request it records for you, including any mistake it makes, as set out in §6 of the Terms of Service. Disputes about the AI Receptionist are resolved under §14 of the Terms of Service (arbitration in Centerton, Arkansas).

Changes to these terms. If Beauty'd materially changes what the Receptionist does or says, you will be asked to accept these terms again before the Receptionist continues to answer calls on your line.

Voice. You may have the Receptionist speak in a real person's voice on your calls, and choose the first name it uses to introduce itself. (a) Whose voice. The voice must be either your own, recorded by you, or the voice of a person who signed Beauty'd's Authorized Voice Use form and recorded their own voice through the link we sent them. You may not record, upload or imitate anyone else's voice in any other way. (b) Your promise about someone else's voice. When you send the form's link, you promise that the person agreed to it, and that the person who signs and records is the person you named. Beauty'd does not contact the person and does not check identities beyond giving you the link to send. If the form is signed or recorded by someone other than the person named, or without their real agreement, that is your responsibility, and §6 of the Terms of Service (Indemnification) applies. (c) How it is used. Beauty'd and its voice provider (currently Telnyx, which uses Cartesia, both in the US) make a voice model from the recording. Beauty'd uses it only to answer calls to your own salon through the Receptionist: not for any other salon, not for advertising, not to train anything, and never sold. Our voice provider may also use what it processes to improve its own services, under its data-protection terms. (d) It still says it's an AI. In any voice, the Receptionist tells every caller, at the start of every call, that the call is recorded and that it is an AI receptionist. This cannot be turned off. (e) The name and greeting. The Receptionist introduces itself by a first name you choose, which may be your own, and always says it is the AI receptionist in the same sentence it gives its name. The greeting's phrase comes from Beauty'd's approved list. (f) Deleting it. You can delete the voice at any time in Settings › Phone & AI receptionist, and the person whose voice it is can withdraw at any time through the withdraw link they get when they sign, or through Beauty'd's contact page. Either way, the Receptionist switches back to a standard voice right away. Within 30 days we delete our copy of the recording and the voice model, and have our voice provider delete the voice model. Copies of the recording that our voice provider or its providers processed are kept and deleted under their data-protection terms. We do the same within 30 days after you close your account, and after one year in which the voice answers no calls. We keep the consent record itself (the signed form or your ticked box, never the voice) for at least 3 years after we stop using the voice, because our voice provider requires it, and we may give our voice provider a copy. (g) Consent. Some states (for example Illinois, Texas and Washington) treat a voiceprint as biometric information. For your own voice, ticking the box is your written consent to the collection, use, storage and deletion described here. For anyone else's voice, their signed Authorized Voice Use form is their consent. (h) Your responsibility. Everything the Receptionist says in the voice is covered by "Responsibility for its mistakes." above.